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These terms and conditions are between Bay Portable Storage and the Storer. By storing your items with Bay Portable Storage you are in agreement to these terms and conditions. No verbal statements made by us or any of our staff apply. Prohibited items Bay Portable Storage does not allow storage items that contain flammable liquids, explosives, gasses, firearms, petroleum products, matches, cleaning liquids including liquid bleach, pets or plants of any sort, perishable goods, gold, silver, jewellery and any cash or other currency. Click here to see the full prohibited items list. Accessibility to residence It is the sole responsibility of the resident to make sure that the residence is accessible and deemed safe for the truck and it’s owners/operators and staff to deliver the Bay Portable Storage box. Bay Portable Storage reserves the right to cancel any delivery if it is deemed unsafe or inaccessible. Deliveries, loading and unloading Unless pre-arranged and agreed, This does not include assembly of items, moving very large heavy items and placement of items upstairs, downstairs and difficult places. Moving items up and down long and steep driveways. Long loading and unload times may incur an extra unloading charge. Bond There is a $50.00 bond that is required. This bond will be refunded once the Storage box has been returned clean and emptied. Payments Storage fees are paid monthly. We require a minimum of 1 months storage rental for short-term storage. Every month is calculated from the anniversary date after the 1st month has passed. Payments are to be made by automatic bank payment one month in advance or by credit card. We charge from the day (inclusive of) the Storage box is booked and delivered till the day the Storage box is emptied, cleaned and returned to the facility. Accounts must be paid for in full before the goods are released or delivered back to the owners. Late payments There is a $20.00 fee for any account that has a late payment. Late payment fee applied 7 days after due date. A further late payment of $20 per week thereafter. If account remains unpaid for 1 month or more, Bay Portable Storage has the right to break open the Storage box and sell goods to recoup outstanding costs and extra expenses in selling the goods. All costs involved in settling the customer’s account will be charged to the customer. We will set-off against any amount we receive from the disposal of the contents of the Storage box and everything you owe Bay Portable Storage and send you the excess (if any). SUMMARY OF TERMS AND CONDITIONS: The Customer must keep their account paid in advance (that is, all payments must be made before they fall due on the first day of the new billing cycle.) As an example, if you are paying fortnightly and start your rental on Monday 1st January, then your first two weeks will be due on Monday 1st, and the second two weeks will be due on Monday 15th January. If the customer fails to pay their rent on time: After 7 calendar days of default: After 20 calendar days of default: After 30 calendar days of default: Every effort will be taken to contact the Customer if they default on their payments, however it is the Customer’s responsibility to ensure their payments are made on time and to inform Bay Portable Storage of any changes to their contact details. All items are stored at the Customer’s risk. Bay Portable Storage accepts no risk and no responsibility for any goods stored. Rights to access the Storage box If for any reason we feel that you have stored something in the Storage box that in our opinion may threaten the life or property of yourself or anybody else, we may break open the Storage box and take any action we feel is appropriate in our absolute discretion. If at all possible we will try our utmost best to make contact with you first to give you the opportunity to give us access to the Storage box. If no contact was made, we will contact you as soon as possible with the reason why action was taken. Change of address It is solely the customers responsibility to advise Bay Portable Storage of any change of address and contact phone number immediately. We will contact you at the last given address and phone number and can assume that mail was delivered 3 working days after being sent. Insurance It is the customers responsibility to ensure all goods while being loaded, in storage and in transit. Bay Portable Storage is not liable for any damages caused or losses or expenses while in storage or transit. Storage box access We require a 24 hour notice period should the customer wish to access their storage box at the storage facility. Bay Portable Storage may charge to access the box if requesting box access becomes deemed unreasonably frequently. Bay Portable Storage will decide what is deemed unreasonable. Ending the Storage agreement Bay Portable Storage need at least 48 hours notice to organise the re-delivery of your Storage box. Contact must be made an agreement of re-delivery must be arranged. Damaged goods Bay Portable Storage is in no way liable for any damages incurred to any property or goods while in transit or storage. All Storage boxes must be packed securely, use the tie down hooks provided inside the Storage box and not exceed a combined weight of 1200 kg’s. Storer’s responsibility Costs Cancellations Bay Portable Storage has the right to refuse access and re-delivery of the storage box or to cancel at any time and for any reason. Changing terms Bay Portable Storage has the right to change the terms and conditions. We will notify the Storer in the event and give the Storer 1 months notice.